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Ex: Shipping and return policies, size guides, and other common questions.

UK MAINLAND STANDARD DELIVERY

We aim to deliver all UK mainland orders within 2-4 working days (Monday-Friday not including Bank Holidays) from when you have placed the order. Certain items may state longer delivery within product description. Orders placed after 16:00hrs will be processed the following working day.

UK MAINLAND EXPRESS DELIVERY

We aim to deliver all UK mainland orders within 1-2 working days (Monday-Friday not including Bank Holidays) from when you have placed the order. Orders placed with express shipping will dispatch either same day if order is placed before 12:00 midday. Orders placed after 12:00 midday will be processed & dispatched the following working day. Certain items may state longer delivery within product description.

POSTCODES OUTSIDE UK MAINLAND

All the postcodes below may incur additional charges or slight delays on orders.

• Northern Ireland (BT)

• Scottish Highlands (AB, IV, DD, KW, KA, EH, ML, PA)

• Channel Islands (JE, GY)

• Shetland Isles (HS, ZE)

• Isle of Man (IM)

• Isle of White (PO)

EU/NON EU/USA & REST OF WORLD DELIVERY (MONDAY-FRIDAY ONLY)

We offer both Standard (UPS by road 5-7 working days tracked) & Express (Fedex or DHL by air 3-5 working days tracked) courier services depending on your country destination.

We aim to deliver all EU/Non EU/USA & Rest of World orders within the stated service times (Monday-Friday not including Bank Holidays) from when you have placed the order.

Orders placed 16:00hrs our time (GMT+1) will be processed the following working day.

Certain items may state longer delivery within product description.

Please be aware delays are possible around the world but we ship using Fedex International Priority service which we find this to be the fastest & most reliable service from all providers currently out there.

Shipping prices quoted for all EU/Non EU/USA & Rest of World orders EXCLUDE import fees which are the responsibilty of the receiver to pay.

SPLIT DELIVERYWe may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

 PLEASE NOTE

While we will always endeavour to carry any of the products illustrated in stock, sometimes we may have to buy in or drop ship a product if the demand is high, which may cause a slight delay in the shipping out to you, but we will always notify you as soon as possible after your order has been received if there maybe any delay in shipping your product.

Returning items that have been sent out incorrectly

Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly and whether you require a refund or exchange. We are only able to exchange items for the same product.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: 

Tier 1: within 30 days of receiving the defective item, you can choose to receive either:

1. a repair; or 

2. a replacement; or

3. a full refund.

The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

Tier 3 if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

1. keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or

2. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

If you think you have received a defective item, please return the items back to us including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or a repair or replacement

We will examine the returned items and notify you of your refund or repair or replacement by email within a reasonable period of time.

We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.

 

 RETURN ADDRESS 

MAD DOGS BOXING STORE 

603 CHESTER ROAD 

SUTTON COLDFIELD,

BIRMINGHAM,

B73 5HY

Tel : 0121 439 5970 

E-mail : maddogsboxing@yahoo.com