PHENOM SG-202 LACE

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Returns and Delivery Policy

 

Delivery Locations Covered

 

• Channel Islands (JE, GY)

• Shetland Isles (HS, ZE)

• Isle of Man (IM)

• Isle of Wight (PO)

 

EU/Non-EU/USA & Worldwide Delivery (Monday-Friday Only)

 

We offer two delivery options depending on your location:

 

• Standard Delivery: Royal Mail, UPS by road (5-7 working days, tracked)

• Express Delivery: Royal Mail, Parcelforce, FedEx or DHL by air (3-5 working days, tracked)

 

Our goal is to deliver all EU, Non-EU, USA, and worldwide orders within the specified timeframe, excluding Bank Holidays. Orders placed after 4:00 pm GMT+1 will be processed the next working day. Some items may require longer shipping times, as stated in their product descriptions.

 

Please note that while delays can occasionally occur, we rely on FedEx International Priority for speed and reliability. Shipping rates exclude import fees, which are the responsibility of the receiver.

 

Split Delivery

 

For orders with multiple items, we may send them in separate parcels based on stock availability, at no additional cost. For any additional UK consignments, we’ll use the “UK Express Delivery” option.

 

Important Information

 

While we strive to keep all products in stock, high demand may require us to restock or drop ship certain items, which can lead to slight shipping delays. If a delay occurs, we will notify you as soon as possible.

 

Shipping a return 

 

If a customer purchases an incorrect item or changes their mind after receiving the goods, they are responsible for returning the item and covering all shipping costs associated with the return.

Returns

 At Mad Dogs boxing, we want you to be completely satisfied with your purchase. To qualify for a full refund, returned items must have tags still attached, be in original packaging, and show no signs of wear or use. if these conditions are not met, the refund may be reduced to a partial refund or, in extreme cases no refund at all. We appreciate your understanding and cooperation in keeping returns straightforward for everyone. 

Please return items to the address at the bottom of this page, including your reason for return and whether you prefer a refund or exchange (only exchanges for the same product are available).

 

• Returned items must

• Have tags still attached.

• Be in their original packaging.

• Show no signs of wear or use.

if any of the above 

Defective Items

If you receive a defective item, you may be eligible for one of the following remedies

Tier 1: If within 30 days of receiving the item, choose:

1. Repair

2. Replacement

3. Full refund

Note: For perishable goods, the 30-day period is adjusted to their expected shelf life.

• Tier 2: If more than 30 days have passed, you may request a repair or replacement (refunds are not available).

• Tier 3: If repair or replacement isn’t possible or is delayed, choose:

1. A price reduction (amount determined based on circumstances).

2. A refund, though items held for more than 6 months may have a reduced refund amount.

 

If returning a defective item, include:

 

• Order Number

• Product Code/Product Name

• Details of the defect

• Preference for refund, repair, or replacement

 

We will assess your return and notify you by email within a reasonable timeframe. Refunds will be processed within 14 days of confirmation via the original payment method unless otherwise requested. If an item is deemed faulty, we will cover return postage up to standard delivery cost (Next Day or Express charges are not refunded).

 

Return Address

 

Mad Dogs Boxing Store

603 Chester Road

Sutton Coldfield, Birmingham

B73 5HY

Tel: 0121 439 5970

Email: maddogsboxing@yahoo.com